Shipping Policy
1. Where We Ship
PYXAX ships to addresses within the United States only. We do not ship internationally, and we do not accept orders with a non-US billing or shipping address. Checkout will not accept an address outside the United States, and we cannot arrange freight forwarding, third-party export, or delivery to a foreign address through an intermediary.
2. Order Processing
We dispatch Monday–Saturday, normally within one shipping day after payment clears, excluding postal holidays. Sunday and postal-holiday orders move to the next shipping day. A shipping day is a day when our fulfillment operation hands packages to the carrier; it is not a promise of delivery that day. Processing time is separate from transit time — the delivery estimates below begin when the carrier receives the package, not when the order is placed.
An order may be held beyond this window if the researcher confirmation or research-purpose information supplied at checkout requires clarification. We will contact you at the email address on the order if that happens.
3. Delivery Options and Transit Times
Next-Business-Day cutoff: 3 p.m. Eastern Time (ET), Monday–Saturday. For eligible, in-stock orders with no clarification hold, payment must be received and confirmed before this cutoff for that day’s planned dispatch. Orders or payments received at or after 3 p.m. move to the next shipping day. Zelle payments must be received and matched, not merely initiated. Eastern Time automatically follows daylight saving time.
Standard, Expedited and Free Priority transit windows are estimates in business days, excluding weekends and postal holidays, and begin at carrier handoff. Processing is additional to transit. Next-Business-Day eligibility is checked for the destination and planned dispatch date; where available, checkout displays the planned dispatch and estimated arrival dates. Saturday dispatch does not promise Sunday or Monday delivery. Next-Business-Day is not offered for bulk-box orders.
- Standard Shipping — 3–5 business days. $9.99.
- Expedited Shipping — 2–3 business days. $16.99.
- Next-Business-Day Shipping — $59.99. Available only where the selected carrier service has been verified for the destination and planned dispatch date. The dated option is not offered when verification is missing or the carrier commitment is later than the next business day after dispatch. Dates assume payment clears before the stated cutoff and no clarification hold applies; later payment requires a new delivery estimate.
- Free Priority Shipping — 2–3 business days, applied automatically on orders of $250.00 or more (eligible merchandise after coupon discounts; payment-method savings do not reduce eligibility, before shipping and any applicable tax; excluded supplies do not count), or where a valid free-shipping promotion is applied.
Delivery dates depend on the selected service and timely carrier acceptance. Any carrier money-back guarantee is subject to that carrier’s terms and exclusions; it is not an unconditional PYXAX arrival guarantee. Weather, carrier disruption and address correction can affect delivery.
4. Tracking
Every order ships fully tracked. A tracking number is emailed to the address on the order at fulfillment, and is also available under Orders in your account. If you have not received tracking within 2 business days of your order confirmation, contact hello@pyxax.com with your order number.
5. Carrier Terms and Risk of Loss
PYXAX selects the carrier for each order. Once an order is handed to the carrier and tracking is provided, the shipment is subject to that carrier’s terms of service, and responsibility for the package transfers to the carrier. PYXAX is not responsible for packages that are lost, stolen, delayed, or misdelivered after carrier handoff, though we will assist with filing a carrier claim where one is available.
Delivery to the address supplied at checkout completes our obligation. We cannot reroute, intercept, or recall a package once it has shipped. An address entered incorrectly at checkout may result in a carrier address-correction fee, a delayed delivery, or a returned package; returned packages are handled under our Refund & Cancellation Policy.
6. Handling and Storage on Arrival
Compounds ship as lyophilized powder, which is stable at ambient temperature for the duration of domestic transit. On receipt, store each compound as stated on its product page and on the accompanying documentation. PYXAX is not responsible for material degraded by storage or handling after delivery.
7. Damaged, Incorrect, or Missing Orders
Inspect your order on arrival. Claims for damaged or incorrect shipments must be submitted within 48 hours of delivery, with your order number, a description, and clear photographs of the product and packaging, under our Refund & Cancellation Policy. Contact hello@pyxax.com.
8. Questions
Questions about this policy may be directed to hello@pyxax.com.