Purchasing & Shipping FAQ
Practical answers about availability, ordering, delivery and documentation. These summaries link to the existing policies; the policies govern your order.
How do I know what is available?
Core Stock identifies a catalog pathway, not a guarantee that every strength is in stock. Review the operational availability on the product page and select your strength. Certificate coverage is shown separately; COA pending does not mean a certificate is available.
Browse compounds →When are available orders processed?
Orders are processed within one business day of payment clearing. Weekends and US public holidays move processing to the next business day. Research-information clarification can place an order on hold. Processing is separate from carrier transit.
Shipping Policy →Where does PYXAX ship, and which services are offered?
PYXAX ships within the United States. The Shipping Policy lists Standard (3–5 business days), Priority (2–3 business days), and Overnight (1 business day). Transit estimates begin at carrier handoff and are not guaranteed. The options and rates available for your address and cart are shown at checkout.
Shipping Policy →How do I check free-shipping eligibility?
The cart shows progress using eligible products and the configured shipping threshold. Some products do not contribute to that threshold. Review the shipping options and total for your cart and address; adding an excluded supply does not advance qualifying spend.
Review your cart →Where can I find tracking?
A tracking number is emailed at fulfillment and is available under Orders in your account. If tracking has not arrived within two business days of order confirmation, email hello@pyxax.com with your order number.
Shipping Policy →What if tracking shows a carrier problem?
Contact hello@pyxax.com with your order number and tracking details. The Shipping Policy explains carrier responsibility and assistance with a carrier claim where available. Damaged or incorrect shipment claims must be submitted within 48 hours of delivery with a description and clear photographs.
Shipping and carrier terms →Where can I review the relevant certificate?
Open the COA Library and match the product, strength and lot identifier. The product page shows selected-strength verification context. A pending record does not provide a certificate link. Published certificates identify the laboratory and results for that specific batch.
Open COA Library →Do I need an account, and where can I review orders?
Checkout requires a signed-in account. Use My Account to sign in or register, then return to checkout. Order history and available tracking are under Orders in your account.
My Account →What does Request Batch mean?
Request Batch is the sourcing-enquiry pathway for compounds or strengths outside current Core Stock. Use the request form to ask about the selected compound or strength. A request is not confirmation of inventory, a price, or a dispatch date.
Ask about a batch →How can I contact PYXAX?
Email hello@pyxax.com or use the contact form. Our published response expectation for research inquiries is within 24 hours.
Contact PYXAX →From order to dispatch
A typical order journey, explained. For your actual order status and available tracking, visit My Account → Orders.
Order received
Order and delivery details are recorded.
Details reviewed
Payment and order requirements are reviewed. Clarification may be needed before processing continues.
Prepared for dispatch
The order is prepared for carrier handoff through the existing fulfillment workflow.
Carrier handoff
Transit estimates begin at carrier handoff, separately from order processing.
Tracking updates
Tracking details are shared when available. Carrier scans provide transit updates.
For the operating standard behind the catalog, read About PYXAX or The PYXAX Standard.