PYXAX

Refund & Cancellation Policy

FOR LABORATORY RESEARCH USE ONLY · NOT FOR HUMAN CONSUMPTION · SOLD TO LICENSED RESEARCHERS ONLY

1. All Sales Are Final

All sales are final. PYXAX does not offer refunds for buyer’s remorse or products handled improperly after delivery. Our lyophilized research compounds are sensitive to temperature and handling, and the integrity of a returned product cannot be verified once it has left our custody; for this reason, returned products cannot be restocked or resold.

2. Damaged or Incorrect Orders

If an order arrives damaged or incorrect, contact hello@pyxax.com within 48 hours of delivery with your order number, a detailed explanation, and clear photographs of the product and packaging. PYXAX will review the claim and may provide a replacement or store credit at its discretion.

3. Lost, Stolen, or Misdelivered Packages

Once an order ships and tracking is provided, responsibility transfers to the carrier. PYXAX is not responsible for packages lost, stolen, or misdelivered after handoff to the carrier, though we may assist with filing a carrier claim.

4. Order Cancellation

Orders may be cancelled within 1 hour of placement. Because most orders ship same-day or the next business day, cancellation requests after this window cannot be guaranteed once fulfillment has begun. To request a cancellation, contact hello@pyxax.com as soon as possible with your order number.

5. Questions

Questions about this policy may be directed to hello@pyxax.com.